Troubleshooting

Why is NUIA not working?
This could have different causes. First make sure that the following points have been checked: Is NUIA active and switched on? Is the Eye Tracker swit...
Thu, 13 Sep, 2018 at 9:28 PM
How can I test/improve the calibration with Tobii 4C?
If you have difficulty hitting or triggering elements with your gaze, you may have an inaccurate calibration. This means that your viewpoint is shifted on t...
Fri, 14 Sep, 2018 at 6:06 PM
No extension visible in Firefox
If you could not activate a NUIA extension in your Firefox or the NUIA icon does not appear (see following figure), then you have to install the NUIA extens...
Fri, 14 Sep, 2018 at 6:25 PM
My Eye Tracker is detected on the wrong screen
If you perform a new calibration and the calibration is unexpectedly displayed on your other screen (secondary monitor), you can proceed as follows: ...
Fri, 14 Sep, 2018 at 6:39 PM
How do I send my Log Report to NUIA Support?
As soon as NUIA no longer works properly or has crashed, please send us a so-called "Log Report" immediately. This file contains error messages, c...
Wed, 23 Oct, 2019 at 12:14 PM